Terms & Condition

Upon using the pages on this website, you agree to these terms and conditions. If it is such that you do not agree, you should not use this website. The material on this website is provided for and in accordance with lawful purposes only.


You can download material displayed on this website only for non-commercial and personal use and provided you respect and keep intact all copyright, trademark and other proprietary notices. You may not copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this website including the text, images, audio and video for either public or commercial use or communication, without prior written permission from Balancedbites.ae


The trademarks and logos displayed on this website are trademarks of Balancedbites.ae. Nothing contained on the site may be construed as granting, by implication, any license or right to use any of the trademarks displayed on this site without the prior written permission of Balancedbites.ae.
All other trademarks are the property of the respective trademark owners.

Restriction of liability

shall not be liable for any loss whether direct, indirect, incidental or consequential, arising out of access to, use of, or reliance upon any of the content on this website or sites to which this website is linked regardless of whether such content is accurate or complete and Balancedbites.ae
will not pay any damages whether for loss or injury, punitive or otherwise because of any such access to, use of, or reliance upon any of the content on this website or sites to which this website is linked.


All remarks, suggestions, ideas, graphics, or other information communicated to Balancedbites.ae
through this site (together, the “Submission”) will forever be the property of Balancedbites.ae
and may be used by Balancedbites.ae
without any limitation and/or payment. Balancedbites.ae
will not be required to treat any Submission as confidential. Without limitation, Balancedbites.ae
will have exclusive ownership of all present and future existing rights to any Submission of every kind and nature and will be entitled to use the Submission for any commercial or other purpose whatsoever without compensation to you or any other person sending the Submission. Personally identifiable information that may be received at this site is provided voluntarily by a visitor to this site.


The material in this site could include technical inaccuracies or typographical errors. Balancedbites.ae
may make changes or improvements at any time. The materials in this site are provided “as is” and without warranties of any kind either expressed or implied, to the fullest extent permissible pursuant to applicable law. Balancedbites.ae
disclaims all warranties of merchant ability and fitness for a particular purpose. Balancedbites.ae
does not warrant that the functions contained in the material will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Balancedbites.ae
does not warrant or make any representations regarding the use of or the result of the use of the material in this site in terms of their correctness, accuracy, reliability, or otherwise. you (and not Balancedbites.ae) assume the entire cost of all necessary servicing, repair or correction. The above exclusion may not apply to you, to the extent that applicable law may not allow the exclusion of implied warranties.

This website contains downloadable materials as well as links to external sites. Balancedbites.ae
is not responsible for, and has no control over, the content of such downloadable materials or external sites. You understand that Balancedbites.ae
cannot and does not guarantee or warrant that files or software of any kind, or from any source, available for downloading through this website, will be free of infection or viruses, worms, Trojan Horses or other code or defects that manifest contaminating or destructive properties.


These Terms and Conditions will be governed and be interpreted pursuant to the laws of the United Arab Emirates, notwithstanding any principles of conflicts of law. If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this site for illegal purposes will be provided to law enforcement authorities. This is the entire agreement between the parties relating to the use of this site. Balancedbites.ae
can revise these Terms and Conditions at any time by updating this posting. This site may be linked to other sites which are not maintained by Balancedbites.ae. Balancedbites.ae
is not responsible for the content of those sites.


You hereby agree to indemnify, defend, and hold Balancedbites.ae
, its licencors, licensees, distributors, agents, representatives and other authorised users, and each of the foregoing entities’ respective resellers, distributors, service providers and suppliers, and all of the foregoing entities’ respective officers, directors, owners, employees, agents, representatives and assigns (collectively, the “Indemnified Parties”) harmless from and against any and all losses, damages, liabilities and costs (including settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these terms of use or claims arising from your use of any Balancedbites.ae
site. You shall use your best efforts to cooperate with Balancedbites.ae
in the defense of any claim. Balancedbites.ae
reserves the right, at its own expense, to employ separate counsel and assume the exclusive defence and control of any matter otherwise subject to indemnification by you.

Order Processing

Orders will be executed in the United Arab Emirates. Orders are processed on days selected by the Customer when placing the Order, subject to the fact that the first day of processing the Order depends on the day and time of placing the Order in accordance with the cut-off time: every Saturday 6:00pm (Gulf Standard Time (GMT+4)).

Prices, Delivery and Payment

The prices displayed on the Website and Application include VAT (gross prices) and are given in United Arab Emirates Dirham (AED). The cost of an Order may vary depending on the choices offered. The cost of the service shall be specified on the Website  for each plan on the list of choices and in the summary of the Order. The full cost shall be borne by the Customer.

reserves the right to deliver goods as per logistics capabilities and at their own timeline.

Delivery areas are as follows:

  • Evening Delivery – Dubai*, Abu Dhabi, Sharjah, Umm Al Quwain, Ajman, & Ras Al Khaimah
    • Sunday, Tuesday, and Thursday evenings between 4:00 pm – 9:30 pm
    • *Selected areas in Dubai: Al Qudra, Arabian Ranches 1, 2 & 3, Damac Hills 1 & 2, Layan, Mira, Motor City, Mudon, Remraam, Serena, Sustainable City, Studio City, Townsquare, Dubai Hills, Al Barsha South, Arjan, Discovery Gardens, DIP 1&2, Dubai South, Al Ghadeer, Jebel Ali, Al Furjan, The Gardens.
  • Morning Delivery – Dubai**
    • Monday, Wednesday, and Friday mornings between 2:00 am – 6:00 am
    • **Other areas in Dubai not listed as part of Evening Delivery

Delivery fees – As of January 1st, 2020 is AED 0.00

Sales Contracts concluded through the website and by e-mail or telephone contact with Balancedbites.ae
shall be documented in accordance with applicable regulations, in particular by issuing a receipt or invoice. If it is necessary to refund a transaction made by the Customer, Balancedbites.ae
shall refund the payment using the same method of payment used by the Customer, unless the Customer has expressly agreed to a different method of refund that does not involve any costs.


The cost of the customers’ first order shall include an AED 100 security deposit paid by the customer to ensure the safe return of the insulated cooler bags and ice packs in which the customer’s meals are delivered back to Balancedbites.ae. This security deposit amount will be refunded to the customer within 10 days from the end of the customers’ plan provided that all of the insulated cooler bags and ice packs which were delivered to the customer have been returned to Balancedbites.ae. In the event of an error on the part of Balancedbites.ae
resulting in the deposit not being refunded due to Balancedbites.ae
’ records incorrectly recording that the customer is still in possession of one or more insulated cooler bags and ice packs, the customer may escalate this to the Customer Service team through any of Balancedbites.ae
’ official communication channels such as WhatsApp, Facebook and Instagram. Upon the receipt of communication, the Balancedbites.ae
team will investigate, adjust its records accordingly if required, and issue the refund once all is confirmed from both parties. The customer will surrender their AED 100 security deposit if any outstanding bags are not returned within 3 inactive months from the last active plan, or if they fail to escalate an assumed error on the part of Balancedbites.ae
within 3 months of the last day of their meal plan, as the service provider cannot guarantee the quality and effectiveness of the Insulated Cooler bag and Ice Packs after 3 months of inactive use.

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